How does Medeor Pay by Link work?
Whether you come to see your doctor in person, book a phone appointment or order a repeat prescription we will simply email or text you a link to your personalised “Outstanding Invoices” payment webpage and you can pay it all straight away from your device.

How will I receive the payment link?
We will send you a link by text or email, depending on the preference you have asked for. When the link opens your personalised “Outstanding Invoices” payments webpage, the logo and practice address details will be at the top of the page.

How do I know the payment link is safe?
If you receive a Medeor payment link by email you can check the email address that the link has been sent from. The link will be sent from Nelson City Medical City email address and the link in the email will have “https://paybylink.medeor.co.nz” at the front of the link. If you receive a link by text, it will also have “https://paybylink.medeor.co.nz” at the front of the link. When the link opens your personalised “Outstanding Invoices” payment webpage our logo and practice address details will be at the top of the page.

Is Medeor Pay by Link secure?
Medeor Pay by Link uses industry standard security to ensure all payments are securely transacted. This includes the encryption of the card capture process (see the lock symbol and https:// reference in the website URL of your payment link). In addition, Medeor is independently audited for compliance with the Payment Card Industry Data Security Standard (PCI DSS).

How do I pay using the link?
Click on the link you are sent by email or text, and all your “Outstanding Invoices” are presented on one personalised webpage. If you have more than one invoice awaiting payment, your most recent invoice will appear last and the full amount owing on all invoices will be displayed at the bottom. You can choose to pay all amounts you owe or enter the amount you can pay today against each of the invoices.

Can I pay by EFTPOS card or bank transfer?
No. Medeor Pay by Link accepts payments from Visa and Mastercard debit and credit cards only.

Can I pay for whānau linked to my account?
Yes. If you are the family account holder with your practice, or you are a carer or guardian for whānau linked to your account – then you will be able to pay for all invoices for all whānau from one payment webpage. Talk to us about account holder settings and how they can work for you.

Will I get a receipt when I pay online?
Yes. On your personalised “Outstanding Invoices” payment webpage, tick the box to receive an email receipt before submitting your payment. By default this box will be ticked and the account holder’s email will be displayed here. You can change the email address or untick if you don’t want a receipt.

What if I forget to pay when I get sent the link?
The link you are sent will work for 21 days. During the 21 days you can click on it again and choose to pay more towards your invoices. After 21 days, if you haven’t paid, or you’d like to make another payment ask us to send you a new link.

Do I have to sign up for a Medeor account?
No. We will simply send you a link by email or text and it will open your personalised, secure payment “Outstanding Invoices” webpage and you can pay from any device.

Do I have to download an app to pay?
No. Your “Outstanding Invoices” are presented to you in a personalised, secure payment webpage when you click on the link.